How to Raise a Complaint

Last updated: October 2026

Every homeowner who reaches out to Playingus Plumbing should be treated fairly and honestly. If something went wrong, tell us. This page shows how to file a complaint and what comes after. It is a general template and is not legal advice.

Topics You Can Raise

You can write to us about:

• Your experience when you phoned or contacted Playingus Plumbing
• The way your personal information was handled
• Anything on this site that seems unclear or wrong
• The conduct of a plumber we connected you with

If Your Concern Is About a Provider

Plumbers in our network run their own businesses. They are responsible for their estimates, prices, work and customer service. If you have a problem with work in your home, the usual first step is to take it up with the plumber directly and keep a written record.

We still want to know. Feedback about providers helps keep our network honest, and providers who repeatedly fall short of our expectations may be removed. Please understand that Playingus Plumbing cannot settle contract disputes, refund money for a provider's work or make decisions for a provider.

Sending Your Complaint

Email contact@playingus.garden and include:

• Your name and a way to reach you
• The date you contacted us or the plumber
• The phone number you dialed or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you would like

After You Write

We acknowledge complaints by email, usually within a few business days. We then look into what happened, which may include contacting the provider. After that, we reply with what we found and any steps we are taking.

If You Still Feel Unheard

If our answer does not satisfy you, reply and ask us to look again. You may also reach out to your state's consumer protection office or attorney general, or to your local Better Business Bureau. For concerns about plumbing work itself, your state or local plumbing licensing board may be able to help.

Contact

Email: contact@playingus.garden